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Rooted in Faith. Defined by Excellence.

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Policies & Information

Last updated: November 10, 2026

House of Malakiyya operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). House of Malakiyya is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@houseofmalakiyya.com. You can find our other contact details on our contact information policy. For the purpose of applicable data protection laws, we are the data controller of your personal information.

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Return & Refund Policy

House of Malakiyya

Last Updated: November 1, 2026

At House of Malakiyya, every piece is thoughtfully selected with a commitment to quality, timeless modesty, and refined craftsmanship. We encourage our customers to carefully review product descriptions, sizing information, and order details before making a purchase.

All Sales Final

Unless otherwise required by applicable law, all purchases made through House of Malakiyya are final sale.

We do not accept voluntary returns, refunds, or exchanges for:

Changes of mind or personal preferences.
Incorrect sizing, color, or style selections.
Items that have been worn, washed, altered, or damaged after delivery.
Clearance, discounted, promotional, or otherwise designated final-sale merchandise.

These restrictions do not affect mandatory consumer rights, including remedies for defective or incorrectly supplied merchandise and statutory withdrawal rights where applicable.

Order Cancellations

We understand that circumstances may change after placing an order.

Customers may request cancellation by emailing support@houseofmalakiyya.com before their package has shipped.

If your order has not yet been dispatched, we will honor your cancellation request and issue a refund to your original payment method.

Once an order has been dispatched, voluntary cancellations are no longer available.

This restriction does not affect statutory withdrawal rights, cancellation rights arising from shipping delays, or other mandatory consumer protections.

Damaged, Defective, or Incorrect Items

We take great care in preparing every order.

If your item arrives damaged, defective, or materially different from what you ordered, please contact us at support@houseofmalakiyya.com as soon as reasonably possible.

To assist with your inquiry, please provide:

Your order number.
A brief description of the issue.
Clear photographs of the item and packaging, if available.

We will review your concern and provide an appropriate remedy, such as a replacement, refund, or another resolution required by applicable law.

Photographs are helpful but are not a mandatory condition for exercising statutory consumer rights.

European Union Returns and Cancellations

If you are a consumer in the European Union purchasing goods online, you generally have the right to withdraw from an eligible purchase within 14 days after receiving your goods, without providing a reason, unless a legal exemption applies.

To exercise this right, notify us at support@houseofmalakiyya.com within the applicable withdrawal period.

After notifying us, you must return eligible goods within 14 days.

We will refund eligible cancelled purchases within 14 days after receiving your withdrawal notification. However, where legally permitted, we may withhold reimbursement until we receive the returned goods or evidence that they have been sent back.

Eligible refunds include the product price and standard delivery charges. Additional charges for premium or express delivery beyond the standard delivery cost are generally not refundable.

Customers may be responsible for direct return-shipping costs where legally permitted and disclosed before purchase.

United Kingdom Returns and Cancellations

If you are a consumer in the United Kingdom purchasing goods online, you generally have the right to cancel an eligible purchase within 14 days after receiving your goods, without providing a reason, unless a legal exemption applies.

To exercise this right, notify us at support@houseofmalakiyya.com within the applicable cancellation period.

Eligible goods must be returned within 14 days after you notify us of your cancellation.

Refunds will be issued within 14 days after receiving the returned goods or satisfactory evidence that they have been sent back, subject to applicable law.

Eligible refunds include the purchase price and the cost of standard delivery, excluding additional premium-delivery charges beyond standard delivery costs.

Customers may be responsible for direct return-shipping costs where legally permitted and disclosed before purchase.

Condition of Statutory Returns

For returns under applicable withdrawal rights, customers may inspect and try on merchandise to the extent reasonably necessary to assess its nature, characteristics, and fit.

Where permitted by law, refunds may be reduced to account for diminished value resulting from handling beyond what is reasonably necessary.

Ordinary inspection or trying on an item does not automatically eliminate statutory withdrawal rights.

Exchanges

House of Malakiyya does not offer voluntary exchanges for sizing, color preferences, changes of mind, or other personal reasons.

Where an item is defective, incorrect, or otherwise legally nonconforming, customers remain entitled to applicable remedies.

Refund Processing

Approved or legally required refunds will be issued to the original payment method unless otherwise agreed or required by law.

Refund processing times may vary depending on the financial institution or payment provider. All legally required refund deadlines will be honored.

How to Request a Return or Cancellation

Please contact support@houseofmalakiyya.com with your order number and the reason for your inquiry.

Where a return is accepted or legally required, we will provide the applicable return instructions.

Please contact us before shipping merchandise back. This does not limit any statutory right to return goods or exercise a withdrawal right.

Contact Information

House of Malakiyya

Website: https://houseofmalakiyya.com

Customer Support: support@houseofmalakiyya.com

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

Nothing in this policy limits or excludes consumer rights or remedies that cannot legally be waived.

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Shipping Policy

At House of Malakiyya, every order is prepared with care. We are pleased to offer domestic and international shipping to eligible destinations.

Order Processing

Orders are generally processed within 1–2 business days, excluding weekends and holidays.

Processing times may vary during collection launches, promotional events, and periods of increased demand.

Once your order has been dispatched, a shipping confirmation will be sent to your email address.

Domestic Shipping

United States delivery estimates:

4–6 business days after dispatch.

Shipping rates and available delivery options are calculated at checkout.

International Shipping

International delivery estimates:

7–10 business days after dispatch.

Delivery availability varies by destination. International orders may experience additional processing time due to customs inspections, local delivery services, or other circumstances.

Shipping costs are calculated at checkout.

Customs Duties and Taxes

For eligible international destinations, applicable import duties and taxes are calculated and collected at checkout where supported.

If prepaid duties and taxes are unavailable for a destination, additional charges may be collected upon import. Any applicable responsibility for these charges will be disclosed before purchase.

Tracking Information

Customers will receive tracking information when their orders are dispatched, where tracking is available.

Tracking updates may take additional time to appear in the carrier's system.

Incorrect Shipping Information

Please ensure that all shipping information is accurate before placing your order.

If an error is discovered, contact us immediately at support@houseofmalakiyya.com.

Address changes cannot be guaranteed after dispatch.

Delayed, Lost, or Damaged Packages

If your package is missing, significantly delayed, or arrives damaged, please contact our support team.

We will investigate the issue with the shipping provider and provide any remedy required by applicable law.

Shipping estimates are not guaranteed delivery dates unless expressly stated otherwise. If an order cannot be dispatched within the promised timeframe, we will provide any legally required delay notice, cancellation option, or refund.

Contact Us

For shipping inquiries:

support@houseofmalakiyya.com

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time.

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Contact Us

Welcome to House of Malakiyya.

We're here to assist with questions about our collections, sizing, orders, shipping, and customer service.

Customer Support Email

support@houseofmalakiyya.com

Customer Service Hours

Monday–Friday
9:00 AM–5:00 PM Eastern Time

Website

https://houseofmalakiyya.com

For inquiries about an existing order, please include your order number and the email address associated with your purchase.

We look forward to assisting you.

House of Malakiyya

Rooted in Faith. Defined by Excellence.

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Terms of Service

Effective Date: October 31, 2026

Welcome to House of Malakiyya.

By visiting our website or purchasing our products, you agree to these Terms of Service, subject to applicable law.

1. General Conditions

House of Malakiyya operates an online boutique specializing in modest fashion and related merchandise.

Customers agree to provide accurate information and use our website only for lawful purposes.

2. Products and Descriptions

We aim to represent our products accurately through photographs, descriptions, and measurements.

Colors and textures may vary slightly due to lighting and individual screen settings. Nothing in this provision limits rights concerning defective or misdescribed products.

3. Pricing and Payment

All prices are displayed in the currency indicated at checkout.

Applicable shipping charges, taxes, and international duties are displayed during checkout where supported.

Payments must be completed through accepted payment methods.

4. Orders and Cancellations

Customers may request an order cancellation by emailing support@houseofmalakiyya.com before the package has shipped.

If the package has not yet been dispatched, we will honor the cancellation request and issue a refund to the original payment method.

Once the package has shipped, voluntary cancellations are no longer available.

This does not affect statutory withdrawal, cancellation, or refund rights.

5. Returns and Exchanges

Unless otherwise required by applicable law, all sales are final.

Please review our Return & Refund Policy for additional information.

6. Shipping and Delivery

Orders are generally processed within 1–2 business days.

Estimated delivery transit times are 3–5 business days domestically and 7–10 business days internationally, after dispatch.

Shipping availability, costs, and conditions are described in our Shipping Policy.

7. Intellectual Property

All original House of Malakiyya branding, logos, photographs, product descriptions, graphics, and written materials are protected by applicable intellectual property laws.

Unauthorized reproduction, redistribution, or commercial use of protected materials is prohibited except where permitted by law.

8. Prohibited Activities

Customers may not use our website for fraudulent, unlawful, or malicious activities, including interference with website security or unauthorized use of intellectual property.

9. Privacy

Personal information is handled in accordance with our published Privacy Policy and applicable data-protection laws.

10. Third-Party Services

Our website may use third-party providers for payment processing, shipping, analytics, and other business operations.

11. Limitation of Liability

To the maximum extent permitted by applicable law, House of Malakiyya is not responsible for indirect or consequential losses arising from use of its website or services.

Nothing in these terms excludes liability or consumer rights that cannot lawfully be restricted.

12. Governing Law

These terms are governed by the applicable laws of the Commonwealth of Pennsylvania, United States, subject to mandatory consumer protections that apply in other jurisdictions.

13. Policy Updates

We may revise these terms periodically. Updates will be published on our website and will not retroactively eliminate customers' existing contractual or statutory rights.

14. Contact

House of Malakiyya

Website: https://houseofmalakiyya.com

Email: support@houseofmalakiyya.com

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time.

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Legal Notice

House of Malakiyya

Effective Date: October 31, 2026

Business Information

Trading Name: House of Malakiyya

Business Structure: Limited Liability Company (LLC)

Website: https://houseofmalakiyya.com

Email: support@houseofmalakiyya.com

Additional legally required business-identification details will be provided in accordance with applicable law.

Intellectual Property

All original House of Malakiyya logos, branding, photographs, graphics, written content, and other protected materials are owned by House of Malakiyya or used with authorization.

Unauthorized commercial reproduction, distribution, or exploitation of protected materials is prohibited except where permitted by law.

Consumer Rights

Nothing in this notice limits statutory consumer rights or remedies.

Inquiries

For business or legal correspondence, please contact:

support@houseofmalakiyya.com

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