Shipping policy
Shipping Policy
At House of Malakiyya, every order is prepared with care. We are pleased to offer domestic and international shipping to eligible destinations.
Order Processing
Orders are generally processed within 1–2 business days, excluding weekends and holidays.
Processing times may vary during collection launches, promotional events, and periods of increased demand.
Once your order has been dispatched, a shipping confirmation will be sent to your email address.
Domestic Shipping
United States delivery estimates:
4–6 business days after dispatch.
Shipping rates and available delivery options are calculated at checkout.
International Shipping
International delivery estimates:
7–10 business days after dispatch.
Delivery availability varies by destination. International orders may experience additional processing time due to customs inspections, local delivery services, or other circumstances.
Shipping costs are calculated at checkout.
Customs Duties and Taxes
For eligible international destinations, applicable import duties and taxes are calculated and collected at checkout where supported.
If prepaid duties and taxes are unavailable for a destination, additional charges may be collected upon import. Any applicable responsibility for these charges will be disclosed before purchase.
Tracking Information
Customers will receive tracking information when their orders are dispatched, where tracking is available.
Tracking updates may take additional time to appear in the carrier's system.
Incorrect Shipping Information
Please ensure that all shipping information is accurate before placing your order.
If an error is discovered, contact us immediately at support@houseofmalakiyya.com.
Address changes cannot be guaranteed after dispatch.
Delayed, Lost, or Damaged Packages
If your package is missing, significantly delayed, or arrives damaged, please contact our support team.
We will investigate the issue with the shipping provider and provide any remedy required by applicable law.
Shipping estimates are not guaranteed delivery dates unless expressly stated otherwise. If an order cannot be dispatched within the promised timeframe, we will provide any legally required delay notice, cancellation option, or refund.
Contact Us
For shipping inquiries:
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time.