Return & Refund Policy

House of Malakiyya

Last Updated: November 1, 2026

At House of Malakiyya, every piece is thoughtfully selected with a commitment to quality, timeless modesty, and refined craftsmanship. We encourage our customers to carefully review product descriptions, sizing information, and order details before making a purchase.

All Sales Final

Unless otherwise required by applicable law, all purchases made through House of Malakiyya are final sale.

We do not accept voluntary returns, refunds, or exchanges for:

• Changes of mind or personal preferences.

• Incorrect sizing, color, or style selections.

• Items that have been worn, washed, altered, or damaged after delivery.

• Clearance, discounted, promotional, or otherwise designated final-sale merchandise.

These restrictions do not affect mandatory consumer rights, including remedies for defective or incorrectly supplied merchandise and statutory withdrawal rights where applicable.

Order Cancellations

We understand that circumstances may change after placing an order.

Customers may request cancellation by emailing support@houseofmalakiyya.com before their package has shipped.

If your order has not yet been dispatched, we will honor your cancellation request and issue a refund to your original payment method.

Once an order has been dispatched, voluntary cancellations are no longer available.

This restriction does not affect statutory withdrawal rights, cancellation rights arising from shipping delays, or other mandatory consumer protections.

Damaged, Defective, or Incorrect Items

We take great care in preparing every order.

If your item arrives damaged, defective, or materially different from what you ordered, please contact us at support@houseofmalakiyya.com as soon as reasonably possible.

To assist with your inquiry, please provide:

• Your order number.

• A brief description of the issue.

• Clear photographs of the item and packaging, if available.

We will review your concern and provide an appropriate remedy, such as a replacement, refund, or another resolution required by applicable law.

Photographs are helpful but are not a mandatory condition for exercising statutory consumer rights.

European Union Returns and Cancellations

If you are a consumer in the European Union purchasing goods online, you generally have the right to withdraw from an eligible purchase within 14 days after receiving your goods, without providing a reason, unless a legal exemption applies.

To exercise this right, notify us at support@houseofmalakiyya.com within the applicable withdrawal period.

After notifying us, you must return eligible goods within 14 days.

We will refund eligible cancelled purchases within 14 days after receiving your withdrawal notification. However, where legally permitted, we may withhold reimbursement until we receive the returned goods or evidence that they have been sent back.

Eligible refunds include the product price and standard delivery charges. Additional charges for premium or express delivery beyond the standard delivery cost are generally not refundable.

Customers may be responsible for direct return-shipping costs where legally permitted and disclosed before purchase.

United Kingdom Returns and Cancellations

If you are a consumer in the United Kingdom purchasing goods online, you generally have the right to cancel an eligible purchase within 14 days after receiving your goods, without providing a reason, unless a legal exemption applies.

To exercise this right, notify us at support@houseofmalakiyya.com within the applicable cancellation period.

Eligible goods must be returned within 14 days after you notify us of your cancellation.

Refunds will be issued within 14 days after receiving the returned goods or satisfactory evidence that they have been sent back, subject to applicable law.

Eligible refunds include the purchase price and the cost of standard delivery, excluding additional premium-delivery charges beyond standard delivery costs.

Customers may be responsible for direct return-shipping costs where legally permitted and disclosed before purchase.

Condition of Statutory Returns

For returns under applicable withdrawal rights, customers may inspect and try on merchandise to the extent reasonably necessary to assess its nature, characteristics, and fit.

Where permitted by law, refunds may be reduced to account for diminished value resulting from handling beyond what is reasonably necessary.

Ordinary inspection or trying on an item does not automatically eliminate statutory withdrawal rights.

Exchanges

House of Malakiyya does not offer voluntary exchanges for sizing, color preferences, changes of mind, or other personal reasons.

Where an item is defective, incorrect, or otherwise legally nonconforming, customers remain entitled to applicable remedies.

Refund Processing

Approved or legally required refunds will be issued to the original payment method unless otherwise agreed or required by law.

Refund processing times may vary depending on the financial institution or payment provider. All legally required refund deadlines will be honored.

How to Request a Return or Cancellation

Please contact support@houseofmalakiyya.com with your order number and the reason for your inquiry.

Where a return is accepted or legally required, we will provide the applicable return instructions.

Please contact us before shipping merchandise back. This does not limit any statutory right to return goods or exercise a withdrawal right.

Contact Information

House of Malakiyya

Website: https://houseofmalakiyya.com

Customer Support: support@houseofmalakiyya.com

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

Nothing in this policy limits or excludes consumer rights or remedies that cannot legally be waived.